Effective Date: 30 April 2026

This Privacy Policy explains how 2care Medical Complex (“we,” “us,” or “our”) collects, uses, and protects your personal information when you interact with us via our official WhatsApp Business API channel.

1. Information We Collect

When you opt in to communicate with 2care Medical Complex via WhatsApp, we may collect and process the following information:

• Contact Information: Your phone number, WhatsApp profile name, and profile picture.

• Chat History: The contents of the messages, media, and documents you send to us.

• Health Information: Any medical inquiries, appointment details, or health-related information you voluntarily share within the chat.

2. How We Use Your Information

We use the information collected through WhatsApp to:

• Facilitate appointment bookings, reminders, and cancellations.

• Respond to your general inquiries regarding our medical services, clinic hours, and specialties.

• Share relevant medical reports, test results, or prescriptions upon your verified request.

• Send approved promotional messages or updates regarding 2care Medical Complex services (only if you have explicitly opted in to receive marketing communications).

3. Third-Party Processing (Meta/WhatsApp)

Our WhatsApp communication is powered by the WhatsApp Business API, a service provided by Meta. By communicating with us through this channel, you acknowledge that your messages are processed through Meta’s infrastructure. While WhatsApp messages are end-to-end encrypted, Meta may collect metadata (such as device information and usage logs) as outlined in the official WhatsApp Privacy Policy.

4. Data Security and Confidentiality

Safeguarding patient confidentiality is our top priority. We implement strict administrative and technical security measures to protect your data from unauthorized access, alteration, or disclosure, in compliance with healthcare regulations in the Kingdom of Saudi Arabia. Access to our WhatsApp API dashboard is restricted to authorized 2care Medical Complex staff.

5. Your Rights and Choices

• Opting Out: You may withdraw your consent to receive WhatsApp messages from us at any time by replying “STOP” or by contacting our reception desk.

• Data Access and Deletion: You have the right to request access to the personal data we hold about you or request its deletion, subject to legal and medical record retention requirements.

6. Contact Us

For any privacy-related questions or concerns, please contact us at:

• Email: info@2care.sa

• Phone: +966 53 522 2751

• Location: 2care Medical Complex, Riyadh, Saudi Arabia