Effective Date: 30 April 2026
By opting in and communicating with 2care Medical Complex via our official WhatsApp channel, you agree to the following Terms of Service.
1. Purpose of the WhatsApp Channel
The 2care Medical Complex WhatsApp channel is designed to provide convenient customer support, appointment management, and general clinic information.
2. Medical Disclaimer & Emergencies
This WhatsApp channel is NOT for medical emergencies. The information provided via WhatsApp is for administrative and general informational purposes and does not substitute professional medical advice, diagnosis, or treatment. In the event of a medical emergency, please proceed immediately to the nearest emergency room or dial 997.
3. Opt-In and Consent
By initiating a conversation with our WhatsApp number or providing your phone number to our clinic staff and requesting WhatsApp communication, you consent to receive messages from us. This includes automated replies, appointment reminders, and customer service follow-ups.
4. Acceptable Use
When interacting with our WhatsApp channel, you agree to:
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Provide accurate information when requesting appointments or services.
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Refrain from sending abusive, threatening, or explicit content.
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Understand that our staff operates this channel during regular clinic working hours. Messages received outside these hours will be addressed on the next business day.
5. Opting Out
You can stop receiving messages from 2care Medical Complex at any time. Simply reply with the word “STOP” to our WhatsApp number. To resume communications, you may reply with “START” or reach out to us directly.
6. Liability
While we strive to provide accurate and timely responses, 2care Medical Complex is not liable for any delays, delivery failures, or technical issues caused by the WhatsApp platform, network providers, or your device.
7. Changes to these Terms
We reserve the right to modify these Terms of Service at any time. Continued use of our WhatsApp channel constitutes acceptance of the updated terms.